Complaint form

SITECO Reference Data

Project name of the original order. For example: “Lumina DIY store,” “Floodlight-City school,” or “Dali-Village sports field.”
Complaint Details
Follow-up complaint = Another identical problem occurred, related to a previously reported complaint.

Example: 243456

Means technical defect in the delivered product, missing technical components or accessories, incorrect order entry, or package label does not match the delivered goods.
Means damaged goods upon delivery, incorrect quantity, or package label does not match the delivery note. Please upload photos of the affected goods (including designation label), packaging label, and transport packaging.

Our article numbers always start with 5 (e.g., “5X…” or “51…”) and can be found on the designation label of the affected product.

Examples: “Apollon 31 Surface,” “SL11 iQ micro,” or “Lic21Re.”

Quantity of currently failed/defective product type with identical error pattern.

Detailed information about the error pattern (e.g., “luminaire flickers”), time of failure (e.g., “always after 2 hours of continuous operation”), and local conditions or other important and helpful information. Please feel free to upload additional photos and videos of the error pattern.
Allowed extensions: .jpg .jpeg .png .pdf .otfMax. filesize: 10 MB
Address and Contact Details
Delivery address and local contact person

Where should a possible replacement delivery be sent, and who can we contact regarding delivery (e.g., notification)?

Please overwrite if different from the reference mentioned above.

Is the mentioned goods recipient the person currently filling out this form?
Complaint Submitter
Details of the person currently filling out this form and who can be contacted for questions regarding the provided complaint data.

Who should we inform about the processing progress of the complaint and contact for technical inquiries?
Alternative Contact Person
Information about the person who should be contacted specifically for technical inquiries (e.g., questions about the error description or on-site installation).
Contact details of the person to be contacted for technical inquiries.

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