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Warranty

For products with a rated life ≥ 50,000 operating hours, SITECO grants a warranty for a period of 5 years in accordance with the warranty conditions. This warranty applies to all LED modules, LED control gear and other LED components used in luminaires for which a rated life of 50,000 operating hours or more is specified in the technical documentation.

For products with a rated life < 50,000 operating hours, SITECO warrants for a period of 3 years in accordance with the warranty conditions. This warranty applies to all LED modules, LED control gear and other LED components used in luminaires for which a rated life of less than 50,000 operating hours is specified in the technical documentation.

The warranty period begins at the time of installation, but no later than three months after delivery by SITECO.

The warranty is subject to the following conditions:

  • The products are used in accordance with the product information and application instructions.
  • The product is not exposed to any mechanical loads.
  • If maintenance work is required according to the installation and operating instructions, their execution is documented.
  • Limit values for temperatures and voltages must not be exceeded.
  • This warranty only covers product failures caused by material, design or production faults.
  • This warranty applies exclusively to mortality above the nominal failure rate of 0.2% per 1,000 operating hours. A decrease in luminous flux of up to 0.6% per 1,000 operating hours is normal and therefore no reason for claiming the warranty.
  • When replacing LED modules, there may be deviations in the light characteristics due to changes in the luminous flux of LED modules operated for usage reasons and in the course of technical progress.
  • The stated service life is achieved if the luminaires are operated in accordance with the conditions specified by the manufacturer, the underlying standards and the applicable regulations.
  • This warranty covers all relevant deliveries after 1 July 2010, but not tunnel luminaires.

This warranty is void if any changes or repairs are made to LED Lights and LED Modules without the prior written consent of SITECO.

Warranty services

In the event of failures exceeding the rated failure rate, SITECO reserves the right to repair the defective components, supply replacement products or credit the customer with defective components. All additional costs incurred in connection with the warranty (e.g. for disassembly and reassembly, shipment of the defective product, disposal, travel times, lifting equipment and scaffolding) shall be borne by the customer. Other costs, which are caused e.g. by the failure of the installation or other damages as well as consequential damages are not covered by this guarantee. SITECO shall continue to provide warranty services until the warranty period of the original delivery has expired. The components or products returned to SITECO become the property of SITECO in the event of a warranty claim.

The warranty claim can be asserted by any person against presentation of the invoice issued on him for the products described above, which are installed in a country of the European Community, in Macedonia, in Switzerland, in Finland, in Norway and in Turkey.

The warranty claim must be announced immediately valid after the occurrence of a defect by written notification in case of

Siteco GmbH
Complaint management
Georg-Simon-Ohm-Straße 50
83301 Traunreut
Germany

SITECO reserves the right to verify the validity of the warranty claim in accordance with the warranty conditions.

This guarantee does not limit the contractual or legal claims of the buyer which he may assert against the seller or the manufacturer in accordance with the relevant provisions.

General Conditions 

  • No registration required. 
  • The 5-year warranty applies to the luminaire and the associated ECG. 
  • SITECO reserves the right to decide on the validity of the warranty claim. For this purpose, the customer shall return the defective luminaires sufficiently stamped for analysis (attach a copy of the delivery note or invoice).

Following rules apply: 

  • The warranty is only valid in case of a complete failure above a standard failure rate of 0.2% per 1000 operating hours.
  • In case of complete failure above the standard failure rate, SITECO will replace these luminaires free of charge or issue a credit note for luminaires that are proven to have failed due to material or manufacturing defects during the warranty period.
  • The warranty is only valid if the lamps are used within the permitted specifications (according to the data sheet) and if the lamps have been installed, commissioned and used properly according to the enclosed operating instructions. Limits of temperature values (reference temperatures for lamps) and voltage values must not be exceeded.
  • Due to technical improvements and changes in the luminous flux of the product during normal use, the specifications of the replacement product may differ from those of the original product.
  • Legal guarantee claims are not affected by this guarantee and apply independently and in parallel to it.
  • This guarantee is only valid for the EU. Warranty claims are handled by the SITECO office in the respective country

You can download the complete warranty statement in one document here .

Product return and disposal

Produktrücknahme gem. WEEE / ElektroG

Entsprechend der EU-Gesetzgebung haben die Unternehmen der SITECO-Gruppe Vereinbarungen zur Rücknahme und Entsorgung von Altprodukten getroffen.

In Deutschland hat SITECO beispielsweise die ISD Interseroh Dienstleistungs GmbH, Köln, damit beauftragt, zu eigenen Lasten Altprodukte entgegenzunehmen und zu entsorgen.

Die Entsorgungsverpflichtung übernimmt SITECO nur für Produkte, die ab dem 13.08.2005 in den Verkehr gebracht werden. Die entsprechenden Leuchten sind mit einer durchgestrichenen Mülltonne und darunter liegendem schwarzen Balken gekennzeichnet. Kosten der Anlieferung zu den Übernahmestellen trägt der Letztbesitzer. Die dem Letztbesitzer alternativ zur Verfügung stehenden Übernahmestellen von Interseroh können bei INTERSEROH abgefragt werden.

Die nach dem ElektroG gekennzeichneten SITECO-Altleuchten werden ab dem 24.03.2006 zurück genommen. Der Letztbesitzer hat sicherzustellen, dass Rücknahmen und Entsorgung der gekennzeichneten Leuchten ausschließlich über den von SITECO beauftragten Entsorger erfolgen.

Die Siteco GmbH ist beim Elektro- Altgeräte Register (EAR) unter der Registriernummer DE88203383 gemeldet 

Download Merkblatt WEEE      Download Recycling Zertifikat

General

The packaging legislation obliges first distributors of sales packaging to register their packaging for collection and recycling with a dual system within the framework of producer responsibility.

The Packaging Ordinance (VerpackV) dates back to 1991 and has been repeatedly amended since then; it lays down detailed regulations for the Closed Substance Cycle Waste Management Act. The aim of the ordinance is to reduce the environmental impact of packaging waste and to promote the reuse or recycling of packaging.

A dual system is a collection system that ensures that used sales packaging is disposed of free of charge throughout Germany in all private households and for private end consumers.

Return of sales packaging of commercial customers

For transport packaging (§ 4 VerpackV), secondary packaging (§ 5 VerpackV) and sales packaging that accumulates at commercial end consumers (§ 7 VerpackV), participation in a recognised dual disposal system is not possible or necessary.

Return and recycling of this packaging must rather be organised by the parties themselves. No recovery quotas are to be adhered to. In principle, the supplier of the packaged goods is obliged to take back the empty packaging for all such commercial packaging.

With contract number 80048, Interseroh is the contractual partner of Siteco Beleuchtungstechnik GmbH as the operator of such a take-back system.
With a nationwide recycling and logistics network of around 600 certified disposal partners, Interseroh organises regular collection from over 100,000 commercial sources throughout Germany in a smooth process, as well as resource-conserving recycling.

Unter https://www.interseroh.de/en/services/recycling/transport-packaging/ our customers can easily and conveniently have the nearest waste disposal partner displayed. At the same place you will find the leaflet on the disposal of transport packaging.

Download leaflet Packaging disposal